在過去的一年中，我帶領了一個 50 人的開發團隊，成功從傳統的瀑布式開發模式轉型為敏捷開發。這個過程充滿挑戰，但最終的成果令人振奮。在這篇文章中，我想分享這段轉型旅程的關鍵經驗。
轉型的契機
我們的團隊原本採用瀑布式開發已有多年，雖然流程成熟，但面對快速變化的市場需求，我們發現傳統模式的限制越來越明顯：
- 需求變更困難，導致產品與市場脫節
- 開發週期過長，錯失市場機會
- 團隊成員間的溝通不足，形成資訊孤島
- 測試階段發現的問題修復成本高昂
轉型策略
面對這些挑戰，我們制定了分階段的轉型策略：
第一階段：建立共識（2個月）
首先，我們需要讓整個團隊理解為什麼要改變。我們組織了一系列的工作坊和培訓：
- 邀請外部敏捷教練進行基礎培訓
- 分享其他公司的成功案例
- 讓團隊成員表達對現有流程的痛點
- 共同制定轉型目標和期望成果
第二階段：試點專案（3個月）
我們選擇了一個中等規模的專案作為試點，組建了第一個 Scrum 團隊：
- 8人的跨職能團隊
- 2週的Sprint週期
- 每日站立會議
- Sprint計劃、回顧和展示會議
「開始的時候，團隊成員對每日站會感到不適應，覺得是在浪費時間。但經過幾個Sprint後，大家發現問題能夠更快被發現和解決，團隊協作也變得更加順暢。」
第三階段：擴展實施（4個月）
基於試點專案的成功經驗，我們開始逐步擴展敏捷實踐：
- 將50人團隊分成6個Scrum團隊
- 導入Scrum of Scrums協調機制
- 建立產品負責人團隊
- 實施持續整合和持續部署（CI/CD）
遇到的挑戰與解決方案
Challenge 1: Cultural Conflict
Many senior employees were accustomed to clear phase divisions and detailed documentation, showing resistance to agile's "light documentation" philosophy.
Solution: We adopted a gradual approach, retaining necessary documentation whilst emphasising the importance of face-to-face communication. We established a knowledge-sharing platform to ensure important information wouldn't be lost.
Challenge 2: Management Concerns
Management worried about losing control over projects and being unable to accurately predict delivery times.
Solution: We established transparent reporting mechanisms, using tools like burndown charts and velocity charts to visualise progress. Regular Sprint demos allowed management to stay informed about product progress in real-time.
Challenge 3: Cross-team Collaboration
Managing dependencies between multiple Scrum teams became complex.
Solution: We implemented Scrum of Scrums meetings, established dependency matrices, and used tools like JIRA to track cross-team tasks.
轉型成果
經過近一年的努力，我們取得了顯著的成果：
- 40% increase in delivery speed: Average time from requirements to launch reduced from 3 months to 6 weeks
- 35% reduction in defect rate: Continuous testing and rapid feedback mechanisms significantly reduced production issues
- Improved customer satisfaction: Ability to respond to customer needs more quickly, NPS score increased by 20 points
- Enhanced team satisfaction: Employee engagement surveys showed 30% improvement in team member job satisfaction
關鍵學習
回顧整個轉型過程，我總結了幾個關鍵要點：
- Patience and persistence: Cultural change takes time, don't expect overnight success
- Continuous learning: Agile is not the destination, but the starting point for continuous improvement
- Tailored approach: Don't blindly copy other companies' practices, adjust according to your own situation
- Leadership support: Senior management support and participation is key to success
- Celebrate small victories: Recognise and celebrate achievements at each stage to maintain team momentum
展望未來
雖然我們已經成功完成了敏捷轉型，但這只是開始。接下來，我們計劃：
- Explore Scaled Agile Framework (SAFe) to better coordinate large projects
- Strengthen DevOps practices to further shorten deployment cycles
- Cultivate more Scrum Masters and agile coaches
- Extend agile thinking to other departments
Agile transformation is a journey full of challenges but also extremely rewarding. I hope my experience can provide some inspiration and help to teams considering or undergoing agile transformation. Remember, every team is unique, and finding the approach that suits you best is what matters most.